Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation expect pre-orders. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be slightly delayed.
You will receive an email notification once your order has been shipped.
Shipping Times
Estimated delivery times:
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Netherlands / Belgium: 1–3 business days
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Europe: 3–7 business days
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International: 7–14 business days
Please note: Delivery times may vary depending on your location and local customs delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We occasionally offer free shipping promotions — stay tuned to our newsletter and socials.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
Lost or Delayed Packages
We are not responsible for delays caused by the shipping carrier or customs.
If your order appears lost, please contact us at info@donchellaclothing.com and we’ll assist you as best we can.
Incorrect Address
Please double-check your address before confirming your order.
We are not responsible for packages shipped to incorrectly provided addresses.