Pre-Order Policy

📦 What is a pre-order?

A pre-order allows you to reserve your exclusive Donchella piece before official stock arrives. This guarantees your item, even if the drop is limited.

⏳ Delivery Time

• Our average delivery time for pre-orders is [3–6 weeks] after the pre-order period closes.

• This may vary depending on production & shipping.

• Once your order is shipped, you’ll receive a tracking code by email.

💳 Payment

• Pre-orders must be paid in full at the time of purchase.

• This secures your spot in the production and guarantees your item.

🔄 Cancellations & Refunds

• Since your piece is reserved exclusively for you, pre-orders are non-cancellable.

• If unexpected production issues or delays longer than [X weeks] occur, you’ll be offered a full refund or store credit.

📢 Updates

• We’ll keep you updated via email on every important step: production, shipping, and delivery.

• Follow us on Instagram/TikTok @donchellaclothing for behind-the-scenes updates of the drop.

🖤 Important to know

• Pre-order = exclusivity → your item is guaranteed before stock runs out.

• By placing a pre-order, you’re directly supporting the Donchella movement and helping us grow the culture.